How we work

Case Studies

We at TCML treat every building as a long-term investment as well as a home. We provide personal care to every client, alongside advice and support to ensure all properties meet their full potential now and in the future. We make proactive, responsive and accountable decisions and go the extra mile to ensure customer satisfaction. Check out our case studies to see how we help our clients. If you would like to see how we could help you, why not contact us today?

The Hermitage
Chester-Le-Street, Durham

A high-end building based in County Durham, managed by leaseholders with tenants who are clearly passionate about where they live. Before we were appointed as their managing agents, it turned out they were not receiving the level of service required.

Why Choose Us ?

"A true leader with a great front-line customer focused service. Sue, Peter, Joanne and the team are tremendous leaders in all aspects of their work, very approachable and forward thinking. Their experience makes him an ideal Block Manager with the ability communicate at all levels, priorities service excellence, integrity and affordability.”

- The Hermitage

Challenges & Solutions

Previous managing agent were incorrectly charging leaseholders

Did not comply with health and safety regulations

There was no line of communication for all complaints and general enquiries

We took over the reins of the development and worked with everyone from top to bottom, including the directors, concierges and the maintenance staff.

We provided a professional approach carrying out all services, adhered to Health and Safety, arrangement of maintenance contracts, and most importantly visual building inspections.

We checked the maintenance services of the block and it’s now fulfilling its true potential with a group of happy and satisfied residents.

The Hermitage
Chester-Le-Street, Durham

A high-end building based in County Durham, managed by leaseholders with tenants who are clearly passionate about where they live. Before we were appointed as their managing agents, it turned out they were not receiving the level of service required.

Why Choose Us ?

"A true leader with a great front-line customer focused service. Sue, Peter, Joanne and the team are tremendous leaders in all aspects of their work, very approachable and forward thinking. Their experience makes him an ideal Block Manager with the ability communicate at all levels, priorities service excellence, integrity and affordability.”

- The Hermitage

Challenges & Solutions

Previous managing agent were incorrectly charging leaseholders

Did not comply with health and safety regulations

There was no line of communication for all complaints and general enquiries

We took over the reins of the development and worked with everyone from top to bottom, including the directors, concierges and the maintenance staff.

We provided a professional approach carrying out all services, adhered to Health and Safety, arrangement of maintenance contracts, and most importantly visual building inspections.

We checked the maintenance services of the block and it’s now fulfilling its true potential with a group of happy and satisfied residents.

Wilton Castle
Wilton, Redcar

Wilton Castle is an early 19th century mansion built on the site of a medieval castle, now converted into luxury residential apartments situated at Wilton, Redcar. It is a grade II listed building.

 

Why Choose Us ?

“I have had regular contact with an officer of TCML who, amongst other matters, carries responsibility for the Wilton Estate and in whom I have found that person to be totally reliable in the advice and assistance provided. Additionally, I know that this person is available always in cases of emergency. Overall, I have found TCML is a committed organization able and willing to provide a good service and I would have no hesitation in recommending them to any organization with similar issues as presented by the Wilton Castle Estate”

- Mr. Tony Burnett, Director, Wilton Castle management company limited

Challenges & Solutions

Previous Managing agent did not prioritise any line of communication

All call outs were ignored to issues in the internal and external communal areas

The garden and communal areas was untidy with no maintenance or level of care

Jeopardising all transparency and code of conduct legislation

We made sure no stone went unturned with every aspect of the building by running and adhering to all health & safety regulations.

Visited the property at a regular cycle going the extra mile with a high level of customer service across all maintenance issues requiring attention.

Operated to comply relevant standards and code of practice across an independent complaint’s procedure.

Wilton Castle
Wilton, Redcar

Wilton Castle is an early 19th century mansion built on the site of a medieval castle, now converted into luxury residential apartments situated at Wilton, Redcar. It is a grade II listed building.

 

Why Choose Us ?

“I have had regular contact with an officer of TCML who, amongst other matters, carries responsibility for the Wilton Estate and in whom I have found that person to be totally reliable in the advice and assistance provided. Additionally, I know that this person is available always in cases of emergency. Overall, I have found TCML is a committed organization able and willing to provide a good service and I would have no hesitation in recommending them to any organization with similar issues as presented by the Wilton Castle Estate”

- Mr. Tony Burnett, Director, Wilton Castle management company limited

Challenges & Solutions

Previous Managing agent did not prioritise any line of communication

All call outs were ignored to issues in the internal and external communal areas

The garden and communal areas was untidy with no maintenance or level of care

Jeopardising all transparency and code of conduct legislation

We made sure no stone went unturned with every aspect of the building by running and adhering to all health & safety regulations.

Visited the property at a regular cycle going the extra mile with a high level of customer service across all maintenance issues requiring attention.

Operated to comply relevant standards and code of practice across an independent complaint’s procedure.