"As a Director of Corby Lodge, I have been involved with Town & City for over five years. In that time, I have found Town & City to be a very professional organisation from senior management to grass roots level. Since day one we have worked extremely closely with Town & City and we have built a relationship not only professionally but eventually becoming good friends. If we ever have a problem within the apartment blocks, it takes only a phone call for that problem to be addressed. From that point our communication system with Town & City is first class, having someone at the end of the phone is essential to the effective running of the apartments. To this effect I feel the partnership with Town & City is second to none and we look forward to continuing a happy working relationship."
- Residents' Management Company Director, Corby Lodge
"Historically, Town & City were one of three companies called to tender for the management of our project when we found our previous supplier's services much less than satisfactory, and their accounts and charges illogical and unjustifiable.
On interview we were impressed by Town & City's no nonsense approach to our needs and they won the tendering process. Despite our previous agents attempts to cause havoc during their notice period, Town & City were up to the job and saw us through what could have been a very difficult period.
Currently, from a personal point of view I have always found Town & City to be very approachable and being able to deal with the same named people all the while is very reassuring. They deal with any problem quickly and respond to any maintenance work that needs doing with alacrity. An added bonus is that we are allowed to use local tradesmen for most jobs i.e. gardens, plumbing and electrics. The regular meetings with our nominated Director, particularly in the early stages of our working relationship were/are an added bonus. Town & City accounts are transparent and easily understood and explained in detail at every AGM.
I do believe that Town & City go that one step further and I would not hesitate to recommend them to any project needing a professional and approachable management company."
- Residents' Management Company Director, West End Mews
"Grainger PLC initially appointed Town & City Management Ltd on selected developments situated in the Midlands and North of England in the autumn of 2013.
Town & City Management Ltd picked up the day to day running of these developments and has struck up a good rapport with leaseholders.
Following an impressive display across our Northern portfolio we have gone on to appoint them on further developments, including some in London."
- Grainger PLC
"We appointed Town & City in 2004 to manage one of our new developments, Glen Court in Middlesbrough. They worked closely with the flat owners, and the transition to the owners taking control of the Management Company, with Town & City acting as their agent and advisor, went very smoothly. Similarly in 2006 we appointed Town & City to manage another of our new developments, Greenhill flats in Darlington, and again the whole process went very smoothly.
We have been pleased with Town & City’s level of service and efficiency, which reflects their significant experience and expertise in the area of Leasehold Management."
- Kebbell Homes
"I was part of the team as then a director of Wilton Castle in 2005 that carried out a research project looking into “Management Companies” who were based locally and had the personnel, accessibility, structure and local maintenance contractors to manage our prestige estate. Unfortunately the team only found a few companies who managed to meet our requirements.
After an in depth interview process Town & City were selected as they were the only company that ticked all our prerequisite boxes.
Ever since the start of the relationship with Town & City I have found their service and advice to have remained at a very good level and the estate manager we have for Wilton Castle is first class and has always been available in cases of emergencies.
The change to the Wilton Castle estate that Town & City has brought cannot be underestimated as many owners (and even directors) do not fully understand the complexities and legalities of their leases or the managing of the property / estate.
On the performance of Town & City running the Wilton Castle estate, I recommend them to any perspective clients, and I do not do this lightly, but I have the experience in knowing what other managing companies offer and just how poor they are."
- Residents' Management Company Director, Wilton Castle
"I have owned an apartment at Chesterfields, Darlington for ten years. I have lived in it for just over seven years and been a member of the on-site management group for approximately five years.
Throughout this time, Town & City Management (TCML) have been the company that has looked after the general management of the development. I have as a private resident, had occasion to contact TCML regarding various issues and they have sorted them out in a professional and expedient manner to find a solution to any of my/our problems.
During my time as a member of the site management committee, I have had regular contact with TCML and various departments within the Group. I, along with my fellow Directors, have had numerous meetings with TCML management, in particular, Susan Johnson and have been impressed with the way in which they manage the affairs pertaining to Chesterfields.
I find that the expertise, both fiscal and legal we have been given, is accurate, swift and effective. Their advice has proved valuable over the years and has saved us much money and inconvenience.
Wherever problems have occurred on site in respect of weather damage or other incidents, TCML have acted swiftly and in our interests to provide a satisfactory solution.
Managing properties/developments are fraught with obstacles but TCML have a wealth of knowledge in dealing with the day-to-day and long term running of developments and an ability to be farsighted in spotting potential problems that could lie ahead. I would not hesitate in recommending their services to anyone searching for a reliable, friendly and efficient property management service.
- Residents' Management Company Director, Chesterfields, Darlington
"We are currently the Directors of Commissioners Wharf Right to Manage Company.
All of us have resided here for a great number of years, 12-13 years and the shortest approximately 8 years and we have been through many changes. In the early days due to complete mismanagement by a previous management company we were faced with yearly additional service charge payments of 100's of pounds which when you consider there are 64 apartments in our development, there was a huge under estimation of our running costs. These underestimations result in the books having to be balanced by the end of the year. I.e. we have to pay the shortfall. There was also no residual money in the bank for future large expenditure like decorating; carpets etc and we were in a very unhealthy financial position for years.
Since Town & City took over the day to day running of our development, things have improved greatly. It was at their recommendation that we became a Right to Manage Company (RTM). This meant that the owner of the lease could not hold us to ransom over the ever increasing buildings insurance costs. They would only be one vote as are each of the Leaseholders.
We now have a great working relationship with Town & City, particularly with Martin Baker. Since his appointment in 2011, we have all worked closely for a common goal, and he has worked tirelessly to ensure we have a fantastic service from Town & City. He goes above and beyond what is required and it is greatly appreciated. We are consulted continually over all decisions involving our properties and it is honestly necessary to ensure the smooth running of a development like this. It is after all our homes or an investment for the future if you rent your property out.
We now have a VERY healthy reserve fund which means we can meet any unexpected expense, and accurately budget for ongoing future expenses. We have no hesitation in recommending Town & City as a Managing Agent."
- Right to Manage Company Director, Commissioners Wharf